Support
We're here to help you get the most out of AppConnect
FAQ
Find answers to common questions about setup, features, billing, and troubleshooting.
Contact Support
Send us a message. We typically respond within 24 hours on business days.
Common Issues
Connection Issues
If your AI client can't connect or shows "unauthorized":
- Verify your API key is copied correctly from the dashboard
- Check that your subscription is active
- Ensure FreshBooks is connected (green status in dashboard)
- Try regenerating your API key
Permission Errors
If you see "tool not permitted" or "operation disabled":
- Read-only mode is enabled by default for safety
- Go to Settings in your dashboard to enable write operations
- Enable permissions for specific categories you need
- Changes take effect immediately (no reconnect needed)
FreshBooks Disconnected
If your FreshBooks connection stops working:
- Check your dashboard - does it show "Connected"?
- Try disconnecting and reconnecting your FreshBooks account
- If you revoked access in FreshBooks, you'll need to reconnect here
Contact Support
Can't find what you're looking for? Send us a message and we'll help you out.
AppConnect is provided by Good Samaritan Software LLC.
This is an independent third-party integration, not an official FreshBooks product.